Help Center

We ship all orders through the United Stated Postal Service. When your order is shipped, you will receive a tracking number to the e-mail provided. 

You can track your package at www.usps.com

Orders typically are shipped out within 3-5 business days. 

Orders placed on Friday and the weekends will go out the next week.

We do not ship on Saturday, Sunday, or on Holidays. 

If your tracking says your package has been delivered, yet its nowhere to be found please contact your local post office.

Also, be sure to check with the reception or the office if you live in a building with multiple residents. 

If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. 

Be sure to check your order information to make sure you entered the correct shipping information. 

Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix any issues.

If you are missing an item, please check your email to be sure we haven’t sent you an email stating an item was flawed or out of stock. If you did not receive this and a refund, please message us to let us know about the missing item. Contact us at onlinesalesatvintagefloral@gmail.com.

If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order.) Send us a message at onlinesalesatvintagefloral@gmail.com with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. 

Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be in stock when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get the item you want. 

..or that we found an issue with the item. We will usually send an email alerting you that the said item is out of stock or we found a flaw within the item. 

If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise. 

We are not a manufacturer of clothing. 

If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.