Help Center

FAQ

Shipping

Who do you ship through?

When will my order ship?

Where is my package?

My order is incorrect, or is missing an item?

If your order arrives and is incorrect, please contact us at onlinesalesatvintagefloral@gmail.com within 3 days of receiving your order.

My item arrived defective, now what?

I would like to exchange something, how do I do this?

We do not do exchanges.

I placed an order and then I received a refund, what is going on?

Unfortunately, it means that an item in your order is not available

An item I want is out of stock, will it be restocked?

Unfortunately, we cannot always reorder the items we have carried.

How come some item don’t come in bigger sizes?

When we order products from the vendors they usually only come in sizes Small-Large.