Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix any issues.
If you are missing an item, please check your email to be sure we haven’t sent you an email stating an item was flawed or out of stock. If you did not receive this and a refund, please message us to let us know about the missing item. Contact us at onlinesalesatvintagefloral@gmail.com.
If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order.) Send us a message at onlinesalesatvintagefloral@gmail.com with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear.
Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be in stock when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get the item you want.
..or that we found an issue with the item. We will usually send an email alerting you that the said item is out of stock or we found a flaw within the item.
If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.